FAQ

If you're having trouble accessing your account, please use the sign-in options available on our website. If you continue to experience difficulties, contact us at info@dreamplacez.com and we'll be happy to assist you.

If you have a promo code for a discount, you may only enter it from the checkout page.

Yes! all orders will include a tracking number. It will automatically be sent to your email. You can track your order directly at our site.

If you received a shipping confirmation email with your tracking number, it means that your order has been shipped. Tracking numbers can take 5-15 business days to update depending on the shipping carrier. This is usually due to our high volume of orders

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available. You can use the tracking link provided in that email to check the latest status directly with the shipping carrier.
Please allow some time for tracking information to become available after shipment. If you experience any problems with your tracking information or delivery, please contact us at info@dreamplacez.com and we will be happy to assist you.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your delivery location, mailbox, safe delivery areas, and with household members or neighbors who may have accepted the package.
Sometimes carriers may mark a package as delivered shortly before the actual delivery. We recommend allowing up to 48 hours for the tracking information or delivery status to update.
If you still cannot locate your package, please contact us at info@dreamplacez.com with your order number. We will review the available shipping information and assist you with the next steps.

If you believe your package has been lost or stolen, please contact us at info@dreamplacez.com with your order number. We will review the tracking information and work with the shipping carrier to help determine what happened.
Each case will be reviewed individually, and we will assist you with the appropriate next steps based on the available tracking and delivery information.

For orders shipped within the United States, applicable taxes are calculated according to the destination and shown at checkout when required.
For international orders, customs duties, import taxes, or other fees may apply depending on the destination country. These charges, if applicable, are determined by local authorities and are the responsibility of the customer.
If you have any questions before placing your order, please contact us at info@dreamplacez.com.

For orders shipped to the United States, estimated delivery time is typically 6–11 business days. Delivery times may vary depending on the shipping method, destination, and carrier. Tracking information will be provided once your order has been shipped.

Yes, definitely! You can do so by filling in your address as the ‘billing address’ and the address you wish to ship your order to, as the ‘shipping address’

Select the product you would like to purchase, choose the available options such as size, color, or quantity, and click “Add to Cart.”
When you are ready to complete your purchase, open your cart and proceed to checkout.
At checkout, enter your contact, shipping, and payment information and review your order carefully before completing your purchase.
After your order has been successfully placed, you will receive an order confirmation by email. Tracking information will be provided once your order has been shipped.
If you need assistance with your order, please contact us at info@dreamplacez.com.

Sure you can! Just add all the products you want to your shopping bag and then click on the “Checkout” button located inside the cart. Navigate to the cart by clicking on the top right bag icon and scroll down to "Checkout". This way you can save on any additional items and save time.

We process orders as quickly as possible. If you need to cancel or change your order, please contact us as soon as possible at info@dreamplacez.com.
If your order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return in accordance with our Return & Refund Poli

Dream place is compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache. If you continue to face problems, please send a screenshot of the error to us by clicking here and we will assist you.

A partially fulfilled order means that part of your order has already been processed or shipped, while the remaining item(s) are still being prepared. You may receive separate shipping confirmations and tracking information for each shipment. If you have any questions about your order, please contact us at info@dreamplacez.com.

For security reasons, some orders may require additional verification before they can be processed. If verification is required, we will contact you using the email address provided with your order.
Please follow the instructions in the verification email. If you are unsure whether an email is genuine, contact us at info@dreamplacez.com before providing any information.

Items from the same order may sometimes be shipped separately. If your order is sent in multiple packages, you may receive separate shipping confirmations and tracking information for each shipment.

Prices and promotions may change from time to time. Discounts apply only to eligible orders placed during the promotional period and cannot be applied retroactively to previous purchases. If you have any questions about a promotion or discount, please contact us at info@dreamplacez.com

We accept major credit and debit cards, as well as other secure payment methods available at checkout.
Available payment options may vary depending on your country, currency, and device. All payment methods currently available for your order will be displayed securely during checkout.

Your payment will be processed securely when you complete your purchase. Depending on your payment provider or bank, you may initially see a pending authorization before the charge is fully completed.
If you have any questions about a payment or notice an unexpected charge, please contact us at info@dreamplacez.com.

Payments are processed securely through the payment methods available at checkout. Dream Place does not directly process customers’ credit card details. Payment transactions are handled by our payment service providers using their security measures.

If your payment is declined, please check that your card details, billing address, and other payment information have been entered correctly.
If the payment is still unsuccessful, please contact your bank or card issuer, as they may be able to provide more information about why the transaction was declined. You can also try another payment method available at checkout.
If you continue to experience problems, please contact us at info@dreamplacez.com and we’ll be happy to assist you.

The final amount charged may sometimes differ due to currency conversion, exchange rates, or fees applied by your bank or payment provider.
Dream Place does not control fees charged directly by banks or card issuers. If the amount charged does not match your order total, please first check your order confirmation and contact your bank or payment provider for more information.
If you believe there is an incorrect charge from Dream Place, please contact us at info@dreamplacez.com and we’ll be happy to assist you.

If you see multiple charges for the same order, please first check whether they are completed charges or temporary pending authorizations. Pending authorizations may disappear automatically depending on your bank or payment provider.
If multiple charges have been completed, or if you are unsure, please contact us at info@dreamplacez.com with your order number so we can review the payment.
You may also contact your bank or card issuer for additional information about pending transactions.

If your refund has been approved but you have not received it yet, please allow some time for your bank or payment provider to process and post the refund to your account.
Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at info@dreamplacez.com and we’ll be happy to assist you.

Prices may be displayed in different currencies depending on your location and the options available on our website.
The currency and final amount applicable to your order will be clearly displayed at checkout before you complete your purchase.
If currency conversion is required, your bank or payment provider may apply its own exchange rate or additional fees. Dream Place does not control exchange rates or fees charged by your bank or payment provider.