Refund policy

Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the policy below.
30-Day Return Policy
We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must be in the same condition in which you received it — unworn, unused, and with all original tags and packaging. You will also need your receipt or proof of purchase.
To request a return, please contact us at info@dreamplacez.com before sending any items back.
Once your return request has been reviewed and accepted, we will provide you with the appropriate return address and return instructions.
Please do not send products back without contacting us first. Items returned without prior authorization may not be accepted.
Return Shipping
Return shipping instructions will be provided after your return request has been approved.
Unless the item is defective, damaged, incorrect, or otherwise required by applicable consumer law, customers may be responsible for return shipping costs.
If the item you received is defective, damaged, or incorrect, please contact us as soon as possible so we can review the issue and provide an appropriate solution.
Damages and Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or you receive the wrong product, contact us at info@dreamplacez.com as soon as possible.
Please include your order number and, where possible, photographs showing the problem. We will review the issue and work with you to provide an appropriate solution.
Exceptions / Non-Returnable Items
Certain types of products may not be eligible for return for hygiene, health, safety, or other legal reasons.
These may include opened or used personal care and beauty products, personalized or custom-made products, perishable goods, and other items that cannot reasonably be resold after opening or use.
Please contact us at info@dreamplacez.com if you have questions about whether a particular product is eligible for return.
This does not affect any rights you may have under applicable consumer protection laws.
Sale Items and Gift Cards
Unless otherwise required by applicable law, certain final-sale items and gift cards may not be eligible for return.
Any applicable return restrictions will be clearly communicated where required.
Exchanges
If you would like a different product, size, or variation, please contact us at info@dreamplacez.com.
In most cases, the fastest way to receive a replacement product is to return the original item in accordance with this policy and place a new order after the return has been accepted.
European Union 14-Day Right of Withdrawal
If your order is delivered to a country within the European Union and the statutory right of withdrawal applies to your purchase, you generally have the right to withdraw from the purchase within 14 days after receiving the goods, without providing a reason.
To exercise this right, please contact us at info@dreamplacez.com within the applicable withdrawal period.
Returned products should be in substantially the same condition in which they were received. You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
Certain products may be exempt from the right of withdrawal where permitted by applicable law, including certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
Your statutory consumer rights are not affected by our voluntary 30-day return policy.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund.
Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us at info@dreamplacez.com.
Order Cancellations
We process orders as quickly as possible. If you need to cancel or modify an order, please contact us at info@dreamplacez.com as soon as possible.
We cannot guarantee that an order can be cancelled or changed after it has entered processing or has already been shipped.
If the order has already been shipped, you may request a return after receiving it, subject to this Refund Policy and applicable consumer rights.
Contact Us
If you have any questions regarding returns, refunds, damaged products, or order cancellations, please contact us:
Email: info@dreamplacez.com
Store: Dream Place